Our Credo

We work here to make our residents feel at home:

We are here for our residents 365 days a year. We are guests in their home.

We are here only to serve them, always, all the time. We are here to exceed their expectations.

We are creative thinkers:

We are all creative thinkers.

We find creative solutions for our residents and associates.

We use holistic approaches as opposed to traditional approaches in our case.

We think outside the box and we are not afraid to try something new.

We create the friendly atmosphere:

We always wear a friendly smile.

We always use friendly and courteous words.

We always maintain a neat and professional appearance.

We never complain in the presence of our residents and visitors.

We never comment on problems in the presence of our residents and visitors.

We treat everyone with respect:

We treat everyone we see as the most important person in the world.

We know that it takes as many good experiences to make a good impression.

We know that just one bad experience can leave an ever lasting bad impression.

We address people by name whenever possible.

We know the answers:

We find the right answers for all questions.

We know where to get the right answers.

When we don't know an answer, we say, Come with me, I'll find it out for you.

We don't send residents, visitors, or associates in circles.

We eliminate phone call transfers when possible.

We know our roles:

We are authorized to resolve a problem of resident or visitor dissatisfaction and allowed to do whatever it takes to prevent a repeat occurance.

We do what needs to be done ourselves. Only after we have taken care of the problem will we try to find out who should have addressed it and make them aware.

We make our facilities clean and safe:

We make sure our facility is super clean all the time.

We make sure our facility is super safe all the time.

We notify the appropriate supervisor immediately of hazardous situations or injuries.

We protect our facility from all damage.

We promptly fix or replace worn or broken things.

We pick up trash and clean up messes.

We are a team:

We believe that our atmosphere must always be friendly and informal.

We take our job seriously, but not ourselves.

We have fun in our jobs which makes it fun for our residents.

We communicate directly.

We do not create barriers in communication between people.

We are proud to be part of The Anderson team.

We wear our badges everywhere and all the time.

We all get along...even when we don't feel like it!