Frequently Asked Questions

There are so many questions you will have about your stay in the nursing home. Below are some of the popular questions that residents and their families ask us when they come to our home.

If your question is not shown below, please don’t hesitate to ask us.

WHEN CAN I HAVE VISITORS?

Our home is your home. Residents may receive visitors at any time. For the safety and security of all our residents’, all your visitors must check in at the reception office during regular business hours or at the main nurses’ station at other times. Visitors must be courteous and respectful of the other residents in our home. Children are welcome and encouraged to visit.

(COVID Update: Please click on this link for the latest public health orders as they relate to visiting with residents in nursing home.

At this time in person visits are still significantly restricted by the Department of Health. However, visits can be arranged for limited periods of time when scheduled in advance. Please call Amanda in social services to schedule a visit.)

CAN I STILL SEE MY PERSONAL PHYSICIAN?

Yes. Our admission agreement explains the correspondent resident responsibilities relevant to this choice.

WHAT ARE MEALS LIKE AT THE ANDERSON?

Meals at The Anderson provide choice, variety and good nutrition. Alternate choices of entrees, vegetables and desserts are offered. Beverages and snacks are available at all times. Residents may choose where they eat, either in the dining room or their rooms. Residents may keep food/snacks in their room as long as all food items are kept in a sealed container.

CAN WE BRING OUR PET TO VISIT?

Yes, friendly, house-trained pets are welcome in our facility. Out of consideration to other residents, pets are not allowed in the dining room area.

DO YOU HAVE A BEAUTICIAN?

Yes. The beautician is generally available on Monday, Tuesday and Thursday. Payment for beautician services is expected at the time of service.

WHAT SHOULD I BRING WITH ME?

To enhance the comfort of our residents’ stay in our home, we recommend they bring such things as: personal clothing, favorite ‘brand name’ personal care items, family photo albums, pictures, favorite wall decorations or knick-knacks, eye glasses, personal address book, TV, radio, computer.
A recliner or favorite chair is allowed, as long as it is made from fire retardant materials. Other small pieces of furniture are allowed, too. However, the nursing home provides a bed, dresser, nightstand and bedside chair.

WHAT DO RATES INCLUDE FOR PRIVATE PAY RESIDENTS?

Our rates include room and board, cable television, newspapers, local phone calls, laundry, personal care items, incontinence products, nonprescription medications. We do not itemize bill.

DO YOU ACCEPT MEDICAID?

Yes, All of the rooms of our nursing home are certified for Medicare and Medicaid. This means that residents do not have to move to another facility, just because they have exhausted their funds and become eligible for Medicaid or Medicare. Phone service for Medicaid and Medicare residents is provided for a nominal fee.

ARE FAMILY MEMBERS ALLOWED TO SPEND THE NIGHT?

No. However, in end of life situations, family members are welcome to stay with the resident, around the clock.

CAN RESIDENTS GO OUT WITH FAMILY OR FRIENDS?

Yes, residents may come and go as they please. The admission agreement explains when Medicaid and Medicare eligibility is negatively impacted by absences from the facility.

IS SMOKING ALLOWED?

The Anderson is a smoke-free facility. Residents and visitors are allowed to smoke in designated outside areas. Residents who can go independently to and from the smoking areas are permitted to do so.